Questions

Keys are delivered to your account, usually within minutes after your payment is confirmed. A bank or security check can make it take longer. If we can’t issue a key within 24 hours of payment confirmation, we refund it.

In Account → Keys. Choose Reveal key, then copy it. We email you when a key is ready; for your security the email doesn’t contain the key.

Look in your spam or promotions folder first. The receipt is sent once the payment provider confirms the payment, and your order page shows where the order is. If your card was charged and nothing has arrived, contact us.

Keys are stored encrypted and shown only to the signed-in account that bought them, when you choose Reveal key. Keep a key to yourself until you redeem it: anyone who sees it can use it.

A Global key works on an account set to any country we serve. A Europe, United Kingdom, United States or North America key activates only on an account set to that region. The region is on every product page and in your cart.

On the platform named on the product page: for example Games › Activate a Product on Steam, Redeem code in the EA app, or redeem.microsoft.com for Xbox. Each platform’s steps are in How activation works and next to the key in your account.

The product page lists the languages the publisher gives for that key. Some keys cover only some languages, so check the list if a language matters to you.

The one for the region your platform account is set to. A card adds its value, in the currency shown, only to an account in that region.

No. You enter your card details on our PCI DSS compliant payment provider’s hosted page; we receive only the confirmation, the amount and your order number. We never see or store your full card number. Your bank may ask you to approve the payment with 3-D Secure.

By Visa and Mastercard card, on the payment provider’s hosted page. Other payment methods aren’t available.

EUR, USD and GBP. You’re charged in the currency chosen at checkout. If your card uses another currency, your bank may add a conversion fee.

ALDERROCK LTD isn’t registered for VAT, so no VAT is charged or added at checkout.

When you complete the payment on the provider’s page. We ask for your key only after the payment is confirmed. If a payment is declined or cancelled, nothing is charged.

Check that the platform and region match your account. If it still fails, report it from the key in your account within 30 days of delivery, with a screenshot of the error. Our check takes up to 3 business days; a faulty key is swapped for a new one, or refunded when no replacement exists. See Key not working?.

You can cancel free of charge before your key is issued: email info@keyterminus.com with your order number. At checkout you ask for delivery straight after payment, so the 14-day right to cancel ends once a key is issued. We refund if we can’t issue a key within 24 hours or a faulty key can’t be replaced. Refunds go to the original payment method within 14 days. See the Refund policy.

Not once it has been issued and works as described, for example if you changed your mind or bought the wrong platform when the product page named it correctly. Check the platform, region and edition before you buy.

You can open one if you are 18 or older and live in a country we serve. We don’t open accounts in or take orders from Russia, Belarus, Iran, North Korea, Syria and Cuba, or the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region).

Choose Forgot your password on the sign-in page and we’ll email you a link to set a new one.

Email info@keyterminus.com from your account’s address. We close the account and delete your data, except what the law requires us to keep, as set out in the Privacy policy. Keys you’ve already redeemed stay on the platforms where you redeemed them.