Delivery

Every product on Keyterminus is digital: a key for a game or DLC, a subscription code, a gift card or top-up code, or a software licence key. Nothing is sent by post and there is no delivery charge.

We ask our distribution partner for your key only once the payment provider has confirmed your payment. The key then appears in Account → Keys and on the order page, behind a Reveal key button, usually within minutes after your payment is confirmed. We email you when a key is ready. The email links to your account and never contains the key itself.

If an order contains several products, or several keys of one product, each key is issued separately. The order page shows where each one is: payment confirmed, issuing, issued or refunded.

In most cases a key reaches your account a few minutes after the payment is confirmed. We don’t promise an exact number of minutes, because a check by your bank, a security review of the order or a delay at our distribution partner can add time.

If a key hasn’t been issued within 24 hours of payment confirmation, we refund what you paid for it to the original payment method within 14 days and let you know by email.

We don’t take pre-orders. Every listed product can be issued as soon as your payment is confirmed.

Every product page names:

• the platform the key is redeemed on and the account it needs;
• the activation region and what it means for your account’s country setting;
• the languages, where the publisher lists them;
• the edition, the length of a subscription, or the value and currency of a gift card;
• system requirements, for PC games, DLC and software only.

A region-locked key activates only on an account set to that region, and DLC needs the base game on the same platform and in the same region. Compare these details with your account before you order.

In Account → Keys, choose Reveal key, copy the key and enter it on its platform:

• Steam: Open the Steam app and sign in. Choose Games in the top menu, then Activate a Product on Steam.
• Xbox: Sign in at redeem.microsoft.com with your Microsoft account, or open the Microsoft Store on your Xbox and choose Redeem. Enter the 25-character code.
• PlayStation: On your console, open PlayStation Store and choose Redeem Codes from the menu, or sign in on the PlayStation Store website and choose Redeem Codes under your avatar. Enter the 12-character code.
• Nintendo: Open Nintendo eShop on your console and select the user. Choose Enter Code from the menu on the left.
• Epic Games Store: Open the Epic Games Launcher and sign in. Select your profile icon, then Redeem Code.
• GOG: Sign in at gog.com and go to gog.com/redeem, or open GOG Galaxy and choose Redeem GOG code from the menu. Enter the key and confirm.
• EA app: Open the EA app and sign in. Open the menu (three lines), then Redeem code.
• Ubisoft Connect: Open Ubisoft Connect on PC and sign in. Open the menu (three lines), then Activate a key.
• Battle.net: Open the Battle.net app and sign in. Select your account name, then Redeem a Code.
• Rockstar Games Launcher: Open the Rockstar Games Launcher and sign in. Open the account menu, then Redeem Code.

Keep a key to yourself until you redeem it: whoever sees it can use it. We will never ask for your platform password or a two-factor code. Step-by-step help is in How activation works.

Report it within 30 days of delivery, with your order number and a screenshot of the error. We check the key and send a replacement or a refund. The full procedure is on Key not working?.

We serve customers in the United Kingdom and European Union member states. We don’t accept orders from Russia, Belarus, Iran, North Korea, Syria and Cuba or the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region), and we don’t list keys whose activation region is limited to them. Redeeming a key outside its region through a VPN or proxy breaks platform rules: the platform may block the key or your account.

Email info@keyterminus.com with your order number. We reply within 1 business day.